Warranty Policy

2023-12-27 19:03

JoLuck Musical Instruments offers a one-year warranty on all JoLuck guitars, commencing from the original purchase date. This warranty applies exclusively to the original retail purchaser who has purchased the instrument brand new from an authorized JoLuck dealer. Please visit https://www.joluckguitar.com/en/h-col-118.html to view a list of authorized dealers.

This warranty is non-transferable and cannot be assigned to subsequent owners. For all warranty issues within the People's Republic of China, please contact us. For guitars purchased or relocated outside of China, warranties will be handled by the authorized distributor or dealer in their respective territory.

The warranty does not cover:

  1. Fret wear, saddle wear, nut wear, strings, and batteries.

  2. Setup, adjustments, or routine maintenance.

  3. Damage to finishes, cracks, splitting, or warpage due to temperature or humidity changes, exposure to the sun, fire, moisture, perspiration, body salts, or acids.

  4. Rusting or corrosion of any hardware components caused by humidity, salty air, or exposure to moisture, body salts, or acids of perspiration.

  5. Normal wear and tear on any part of the instrument or case, including jacks, controls, switches, tuning machines, pickguards, handles, latches, and case hardware.

  6. Damage due to normal usage, aging, accidents, neglect, abuse, or natural disasters.

  7. Instruments with missing, altered, or tampered serial numbers.

  8. Instruments purchased from unauthorized dealers.